Shipping & Delivery
How samples, loose beads, finished jewelry and bulk crystal orders are protected, dispatched and followed through international delivery.
Shipment Planning
Product type, quantity, destination, required delivery date and packaging requirements are reviewed before a shipping method is confirmed.
Samples can be prepared as a separate shipment so buyers can review material, color, size, workmanship and packaging before a larger order.
Mixed-SKU orders are checked against the confirmed product list before packing. Every sales unit and SKU should remain identifiable during receiving.
Bulk packaging format, units per inner pack, shipping marks and outer-carton protection must be approved before final packing begins.
Protective Packaging
Packaging should control abrasion, tangling, impact and SKU confusion without placing unnecessary pressure on crystal components.
The final packaging method should be confirmed before bulk packing. Retail boxes, pouches, cards, labels and special protective inserts may affect MOQ, packed volume, freight and preparation time.
Shipping Methods
The appropriate option depends on packed weight, carton volume, destination, urgency, customs requirements and total landed cost.
Delivery Timing
The expected delivery plan must include both stages. Customs review, remote-area delivery and carrier disruptions may add time outside the production schedule.
Starts after the order, payment requirements, specifications and any required sample or packaging approval are confirmed.
Starts when the carrier or nominated forwarder accepts the packed shipment. It does not include the earlier production or order-preparation stage.
The applicable lead-time range and shipping estimate should be written into the quotation or order confirmation. A fixed arrival date should only be used when the responsible carrier has provided an appropriate service commitment.
Weight & Sales Units
Natural materials and international freight require clear units of sale, packed measurements and written order specifications.
Natural crystal products can vary in weight because density, inclusions, shape, polishing and individual stone size are not completely identical.
Loose beads and strands may be sold by piece, strand, pack, weight or another stated unit. The actual unit shown in the product information or quotation controls the order calculation.
Crystal products are relatively dense. International freight may therefore be significant, especially for bulk beads, stone carvings, gift sets and protective retail packaging.
International Logistics
Responsibilities should be defined by the written quotation, agreed shipping scope and applicable Incoterm—not assumed from the shipping method alone.
Before handover, provide complete forwarder instructions so cartons, documents and receiving arrangements can be prepared correctly.
Import duties, taxes, brokerage and destination charges vary by country, product classification, declared value and shipping terms.
Available events depend on the selected carrier or forwarder. Some freight services provide milestone updates rather than continuous door-to-door scans.
Shipment Issues
If an issue is found, preserve the shipment, packaging and shipping labels and contact us within the claim period stated in the quotation, order confirmation or applicable after-sales policy.
Record the condition of the outer carton, inner protection and affected products before discarding or repacking anything.
Provide the shipment reference and the latest tracking event so the responsible carrier or forwarder can be contacted.
Count products by the confirmed SKU and sales unit. For loose beads, use the unit stated in the order rather than an assumed piece count.
Evidence to Keep
The resolution depends on the confirmed product specification, order terms, evidence supplied and the carrier or forwarder investigation. Natural color, texture or agreed weight variation should be assessed against the approved range rather than treated automatically as transit damage or shortage.
Plan Your Shipment